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Terms & Conditions

The Legal bits…

We’re Miss-Red Limited (company number 11623258), a company registered in England and Wales. Our Head quarters address is, Department 11 29 Belmont Road, Uxbridge, UB8 1QS.



When you shop with us (or access our services, apps and websites (our “Websites”), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, please get in touch.

We keep these terms and Help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

About you the customer

To shop with us, you need to:

• be at least 16 years old; 
• have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.

Placing an order

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something dodgy going on with an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it.  

Delivery

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

Here at Miss-Red we work hard to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.

Check out our Delivery page for more info, or get in touch with Customer Care if you have any issues or questions.

Promotional Code

From time to time, we may give you Promotional Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!

More info on Promotional Codes and the rules on how to use them can be found on our Customer Care pages here – but here are some key things to remember:

  • Each Promotional Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
  • If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promotional Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.

We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.

VAT and Company Registration numbers
Vat number – 310062372
Company Registration number - 11623258